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SendAFrame Help & FAQs

President's Message

Congratulations on discovering™- a picture frame, photo album, and gift shopping solution born by the marriage of the internet and digital photography.

Picture Frames, The Comfort Gift

The SendAFrame revolution began in 1999 when we first discovered the power of joyful photographs in coordinated picture frames. A beautifully designed picture frame and a great photo work magically together.

We sought to offer frames that show personal care in selection and taste. SendAFrame lets you be creative and save time, expense, and energy filling your gift needs.

People have a lot of frames on their desk, tables, and living areas. Sound like you? Would you get upset if you receive another? Of course not.  Framed pictures are cherished and adored.

NJ Heaquarters & one of our distribution expanded around 2010 with gift items from these same suppliers, those who believe passionately that their products should have the designs, materials and workmanship best-of-the-best available for the price.  We especially seek gorgeous, hand created items, created by fashion designers and artisans to make your life more beautiful - and easier.

Quest for Quality

Our climate controlled warehouses stock these select brand name items so we have them for your immediate needs.  Then we add personalizing and prints as requested in-house.  Finally, we pack orders with white-glove care for perfect arrival.

Traditional values in a hectic world.


Service above your expectations

I know that if you have read this far, you are curious to know who you are doing business with.  SendAFrame is managed and staffed by honest, hard working individuals with the integrity and smarts to have developed a large following since our beginning in 1999.

We will not permit any substandard performance on an order or request to ruin that trust.  You can count on it.

Our team is very aware that our continued success depends on your complete satisfaction. We love to know that you, and your recipient, are pleased with our efforts. And how we might improve.

If you would like to speak to me or my colleagues about anything to do with, please contact me at (if not clickable, please copy/paste into your email program) for immediate attention.

Thank you very much for the opportunity to show you the pride in our work by selecting SendAFrame for your important order.

Steve Bochner
Managing Director

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Quick Contact Info

How to contact us

Need a different color or size? Can't find what you want? Have a question?

If you don't find the information you need in our Customer Support pages, you can contact a representative in 3 easy (and 1 not so easy) ways:

    Click here: LIVE CHAT to work immediately with a company employee in the U.S. Or, look for our LIVE HELP ONLINE links on every page of throughout the business day. Our very knowledgeable Service Representatives are on-line to assist in orders, returns, and all other service issues.
  2. Call our service center, toll-free, during all business hours: + 866-736-3237 (866-SENDAFRAME)
  3. Email  E-mail your question(s) to (if not clickable, copy/paste into your email program). Please be sure to include your order # in the subject line if you have one. This email address passes to our customer service area during normal business hours and our manager-on-duty at ALL other times. Your question or request will be personally and professionally handled - usually with surprising speed.
  4. Tele-fax any written notes or questions, in confidence, to: + 201-355-1501

  5. You may, of course, send us your inquiries by US Postal Mail (and we will be very impressed!).
    Our headquarters' address is:

    Send A Frame, Inc.
    24 Link Drive - BLDG D
    Rockleigh, NJ 07647

Please note that we can not accept any packages shipped to SendAFrame without prior authorization. Any such arrivals will be returned to the sender at sender's expense. Thank you for your understanding.

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Business development inquiries

If you have questions regarding business development, strategic partnerships or online advertising, please email us at  (if not clickable, please copy/paste into your email program)

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Corporate sales inquiries

SendAFrame has innovative and stylish corporate gift programs that will let you, almost effortlessly, give and send personalized gifts that will be remembered for a lifetime!

Corporate pricing available.

If you have questions about corporate sales, please use our LIVE HELP option for smart answers to your important questions. Or, you can call our corporate sales director:

toll-free: + 866-736-3237 x12 (866-SENDAFRAME x12)
email us at:  (if not clickable, please copy/paste into your email program)

If you need fast, efficent assistance outside of normal business hours, e-Mail is preferable.

Written corporate sales inquiries can be addressed to the following address:

Send A Frame, Inc.
24 Link Drive - BLDG D
Rockleigh, NJ 07647
PH: 201-355-1500
FX: 201-355-1501

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Merchandise vendor inquiries

If you are interested in submitting a product for our consideration, please send your catalog, brochure, photos or product (including a current price list) to:

Send A Frame, Inc.
Merchandising Coordinator
24 Link Drive - BLDG D
Rockleigh, NJ 07647
  (if not clickable, please copy/paste into your email program)

Please note that we are unable to return samples unless you include a self-addressed, pre-paid shipping label. We will contact you for further information regarding your product should we have any questions.

Our merchandising staff will be very pleased to make an appointment to discuss items that would enhance our quality offerings to our customers.

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Our Top FAQ

  1. How much is shipping?
  2. What is your Return Policy?
  3. Problems logging-in to SendAFrame
  4. Passwords
  5. Trouble Seeing Shared Online Photo Albums
  6. Pop-up Windows on SAF
  7. Cookie Problems
  8. What is a BBB rating? Why is it important?
  9. Wood vs MDF (Engineered wood)
  10. What types of woods does SendAFrame offer in frames?
  11. What is the difference between the different METAL types?
  12. What is so special about leather albums?
  13. Why buy a Brand-Name frame?
  14. Every picture I ever took is on my phone. Why SendAFrame ?
  15. What is archival storage? Should I care?
  16. Why a frame as a gift?
  17. What is a Gallery Wall? How can I make one?
  18. Do I need to use a mat in my frame?
  19. Do people still use photo albums?
  20. Some frames are described as Shadow Box. What is a shadow box?
  21. What is a FLOAT frame?
  22. Lots of different type of albums. What is the difference?
  23. What do the measurements mean when describing photo frames?
  24. Wood vs Plastic frame material
  25. Engraving takes time and cost more. Why bother?
  26. Why Archival?
  27. Are picture frames good gifts?
  28. Every photo I`ve ever taken is on my phone. Why print any?
  29. Why can`t I pop your bubble wrap packing?
  30. How many photos are best saved in a photo album?
  31. Is a picture frame a good wedding gift?
  32. What are paper photo mounts?
  33. Ready-Made vs Custom-Cut frames
  34. What size photo frame is best for gift giving?
  35. What is a Rabbet?
  36. Why no Digital Frames at SendAFrame?
  37. Its Glass - do I need to worry?
  38. How are frames measured and described?
  39. Signs of a Good E-commerce Store
  40. Sentimental Frames vs Paper Greeting Cards
  41. The longevity of the black frame
  42. How to Frame and Display a Triptych or Diptych
  43. Frame Children's Art for Mother's Day
  44. Key points for creating an impressive Wall Gallery
  45. Why does SendAFrame ship exclusively with FedEx?

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