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SendAFrame Help & FAQs

We handle all your details

Holiday gift list? Customer thank-you? Employee gifts?

We know that when you want to say "thank you", "welcome to the team", or "congratulations, job well done" your gift needs to be personal. With a frame they'll see everyday, you've sent the gift that will be remembered for a lifetime.

For more assistance, please visit our LIVE SUPPORT (the "blue operator" box from any of our webstore pages) for immediate help from one of our employee reps. A seasoned sales professional will review your needs and and suggest dozens of possibilities.

In most cases, your picture frame or photo album gifts are in-stock and can be prepared to ship within hours.


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On line ordering

Our entire corporate frame collection  - as well as our full collection of gift frames - is available online.

No back orders - we are in-stock on everything you select (unless clearly noted)!

With SendAFrame it's easy to send gifts and track your orders 24 hours a day, seven days a week.


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Multiple orders

"You paid amazing attention to my order details" is a common remark from our satisfied corporate clients. We can make you feel the same way. We want you to be thrilled with SendAFrame!

Long client list? SendAFrame is an easy and elegant solution. We will arrange large-scale orders with you so that each recipient feels special.  Each order is assigned to a service rep who is personally responsible that it is fulfilled carefully.

For fastest results, look for our LIVE HELP on any page of www.SendAFrame.com.  A U.S. based employee in one of our ship centers will handle your chat personally.

You can fax us your gift list needs, with any details, to 201-355-1501. We'll be back to you promptly.

In many cases we can send each of your gifts in our signature pouch with our hallmark purple tie and print your message on our hand-illustrated gift card.  We can handle any type of fulfillment program including personalized framed photos, hand signed individual gift cards, specialty gift wraps, and much more!

Please note: On some items, order quantities may be restricted and special shipping and handling charges may apply.  Some oversize gifts cannot be wrapped.  We try our best to put all such restrictions in the item descriptions.


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Programs

You can offer your preferred employees or customers a simple and convenient way to purchase YOUR pre-personalized frames.

Companies, associations and clubs use this feature for:

  • Follow-ups to corporate events where they want employees to receive a photo in a "Logo" frame
  • Premiums and incentives for customers or employees who will receive
    your product at reduced or no-charge
  • Issuing their group a unique "promotion code" to use on SendAFrame purchases in a defined program

Look for our LIVE HELP on any page of www.SendAFrame.com. A U.S. based employee in one of our ship centers will handle your chat personally.and can make suggestions for your shopping ease.  Or e-mail us your requests and ideas to: Service@sendaframe.com  (if not clickable, please copy/paste into your email program) .  We'll get on it right away!


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