SendAFrame Help & FAQs

QuickShip Items

SendAFrame.com offers thousands of frames and albums, usually never more than 5 days away from shipping.

But what if you "need it yesterday"? No problem!

If you would like to view only items that are available for immediate shipping (QuickShip), keep the QuickShip box checked.

There are many styles on SendAFrame.com that we don't make ourselves. If the QuickShip box is left unchecked, you are viewing all items that are no more than six (6) business days from shipping. Usually this is because the item(s) are in-transit to our warehouses.

QuickShip items are designated by the phrase "Can Ship Today" at the top of its description page.


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Submitting orders

We know that you are anxious for your special frames and photos to arrive.

Your purchases can arrive next day!

We guarantee that all orders received for in-stock merchandise by 4:30pm CST on regular business days will ship for arrival with the delivery timing you have selected.

In many cases, we can ship your order from one of our 5 warehouses if received by 7:30pm CST.  Place your order and indicate "must ship by xx/xx" or "must arrive by xx/xx". We will immediately confirm whether your order can be processed with your requirements (usually within 15 minutes).

We take deadlines very seriously - and we don't leave until all orders for that day are processed wherever possible.

4 Important Notes:

1) Be certain to choose the shipping method you prefer and include any special handling information in the NOTE box along with your order.

2) Our order fulfillment process is all about speed to you. Orders authorized by you will be moved swiftly through our delivery system in order to meet the pressing schedules of fulfillment. If you need to cancel an order after placing, we will try to stop its flow. However, in most cases, in-stock orders shipping within 24 hours of placement will be unstoppable in the order flow process. Once you receive a tracking #, it is definitely on its way and any attempt to stop it will result in a handling "kill" fee of at least 20% of the order. Thank you for your understanding.

3) Your addresses must be entered so that Federal Express is able to locate your delivery point.  Unfortunately FedEx charges us a $15.00 fee + additional shipping charges for packages needing re-direction (or returned) due to incorrect addressing and we are forced to pass this onto you.

We are NOT happy about doing this and the charge barely covers the actual expense. Therefore, please enter your information carefully !

4) Orders for future ship dates that are subsequently cancelled by you, especially special order items, are subject to a minimum cancellation charge of 20%. Of course anything beyond your control will be an exception and there is no penalty for orders that we are forced to cancel.

5) Please order carefully! Order changes and/or cancellations of any personalized or CustomCut orders "in progress", though not completed, are subject to a minimum of 25% of the personalizing cost for prep and handling. Next business day from submission of order will always deem the order is in-progress. Completed pieces (shipping day of your request) may not be cancelled under circumstances. Please check your work and order carefully before submitting.


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110% price guarantee

We want you to have complete confidence in us and so we completely stand behind our service, our products and our customers. That is why we have a 110% pricing guarantee behind every purchase.

If within 30 days of purchase you find any item at a lower price than you paid SendAFrame.com, we will refund the difference plus 10%.

Please include in your comparison any and all extras you receive at SendAFrame. These include free gift wrap, in-stock / on-time shipping guarantee, free and insured shipping, return privileges and print promotions. Sorry - comparisons with companies that are "Going out of Business", "Final Sale", or unable to ship total quantities within 24 hours (usually because they give the sale to another company - leaving you without direct warranty service) are not eligible.

As always, if for any reason you are not completely satisfied with your gift, we'll exchange it or refund the FULL merchandise purchase price to the original credit card (or bank check) upon its return.


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Payment options

SendAFrame honors all versions of American Express, VISA, MasterCard, Diner's Club and Discover credit cards. ATM cards with a VISA or MasterCard logo are accepted as well.

You may also pay securely on-line by check if you bank subscribes to the electronic service TELECHECK. Enter your information in our 100% secure cart. Your check will be processed by the next business day.

SendAFrame uses SSL maximum secure server technology (exactly like a bank or ATM machine) to insure the complete safety of your transaction. However, you still may want to provide your credit card information via telephone and have it manually authorized. Not a problem!

Please call our toll-free # at 1-866-736-3237 (SENDAFRAME) ext 12 (international: 201-355-1500 x12), office of our General Manager, and record your:

1) name on card 2) card # 3) expiration date 4) the 3 digit (Amex is 4) security code on back (Amex is front) of card 5) address bill is mailed to 6) your daytime telephone #

As always, all information will be held in the strictest confidence.

If you would like to mail a check in payment, email service@sendaframe.com that you would like to mail a check. We will place your order "on hold" with the merchandise reserved for 5 business days. A confirmation will be emailed to your account email address with an order number (to write on your check). Please allow an additional 5 business days for checks to clear. Sorry, we do not accept cash or COD orders.

Checks should be mailed to:

Send A Frame, Inc.
800 Central Blvd - Building B
Carlstadt, NJ 07072 Att: Order Processing


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Framer's dozen©

SendAFrame is the home of Framer's Dozen© pricing.

Although our prices are already below our competition, there is always "room" when you are buying a significant quantity of an individual item.

  • 6-11 units/sets of any item receives an additional 8% off that item

  • 12-23 units/sets of any style receives 10% off that item

  • 24-59 units/sets of any item receives 12% off that item

  • 60-239 units/sets of any item receives 15% off that item + free FedEx

  • 240-1199 units of any item receives 18% off that item + free FedEx

  • 1200-2999 units of any item receives 20% off that item + free FedEx

  • More than 3000 pieces? Email us at service@sendaframe.com


  • Item(s) must be shipping to one address only


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    Confirmations & Tracking

    After ordering, you will receive two email confirmations from SendAFrame.

    First, we will confirm receipt of your order within a few minutes of ordering.

    Then, you will be notified when your order ships.

    You can always track your order in the YOUR ACCOUNT section of SendAFrame:
    goto www.sendaframe.com
    Login (if necessary)
    click YOUR ACCOUNT
    click ORDER STATUS and HISTORY


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    Multiple ship-to addresses

    You can easily send gifts to different addresses, whether you're sending the same gift to everybody or different gift selections to each address. Because prepping your photographs and selecting gorgeous frames may take some time, we wanted you to be able to easily share your personal creation and move on.

    SendAFrame's unique shopping cart service let's you fill your cart as you shop and decide, upon checkout, who gets what, how many, or even eliminating items no longer wanted. You can take care of all your gift giving in a single checkout - hassle free. Look for it on the Checkout page.
     


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    Print pricing

    Print Pricing Schedule

    3½" x 5" .... $2.95 ea (min 2)
    4" x 5" ....... $2.95 ea (min 2)
    4" x 6" ....... $2.95 ea (min 2)
    5" x 7" ....... $5.95 ea
    8" x 10" ..... $9.95 ea
    8" x 12" ..... $9.95 ea

    Note: Prints are always 40% off (or less) with frame purchases on a 1-for-1 (1 print/1 frame) basis.

    Other sizes (between ¼"x¼" and 8"x12") happily produced upon request. Prices will be within these ranges - never a handling or surcharge! Please inquire via email to service@sendaframe.com

    All prints include professional touch-up and modification (if desired). These are not "quick" photos - they are all individually processed by our certified graphic art team to insure the highest level of color correctness and crispness possible from your digital images.


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    About descriptions

    We try our absolute best to describe each SendAFrame piece in the most complete and accurate way possible. Photographs are provided of additional views of a piece in order to clarify the look and condition of the piece.

    In some cases, we add descriptive text to the detail page because either the photographs or the categories available to us do not properly describe the piece. In all cases, the descriptive text of the piece will prevail.

    SendAFrame will not be liable for any costs that are incurred by the purchase of pieces that have seemingly conflicting images or category information versus the description. This includes, though not limited to measurements from designers and suppliers that are not exact fitting measurements to standard photos.

    Please shop carefully by reading all information about a piece and contact us if you have any questions. If you have critical color matching issues, please contact us prior to making your purchase so we can address the concern in writing.

    If your print or photograph has critical display measurements and/or can not be cropped, please inquire about the exact display dimensions of items before purchasing.

    Occasionally, frame designs will not show an entire photo with borders. Also, albums are quoted by the manufacturer's size of the album and do not include the spine hinging which might not allow the entire margins of prints to be mounted.

    Our staff is very helpful and is most interested in avoiding misunderstandings and shipment of pieces you or your recipients will not be happy with.


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    Sales tax

    A sales tax of 7.0% is added to all orders shipped to New Jersey State addresses. Sales tax is not charged on shipments to gift recipients outside New Jersey


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    Telephone orders

    We encourage you to order online for the fastest possible service, but please feel free to call in your order or request personal assistance. Call us toll-free at 1-866-736-3237 (866-SENDAFRAME), 24 hours a day, seven days a week. Extension #10 is our customer service department that has a completely secure voice mail system where you can leave us instructions to complete an order started on our webstore.

    To insure 100% accuracy, all personalized orders must be placed by you directly on our webstore. Please use our LIVE HELP chat directly on our webstore for assistance.


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